How It Works

Eunoia Barber Collective Client Experience Agreement

Welcome to Eunoia — where precision meets purpose.
This isn’t just a haircut. It’s a mission, a brand, and a movement — built to honor your time, elevate your experience, and deliver world-class service.

To ensure every visit reflects the level of excellence we stand for, please review the policies below.
By booking an appointment at Eunoia, you agree to the following:

Social Media Content & Podcast

The Eunoia brand grows through storytelling. That’s how today’s top barbers scale their vision — and it’s part of how we grow, too.

We regularly capture short interviews and transformation showcase videos during appointments.
🎥 By booking with Eunoia, you agree that your appointment may be recorded or photographed for branded content.

Want to nominate a guest for the upcoming podcast? Let us know!

How Booking Works

We’re a 100% online booking experience — with a system designed to give you full control.

With just a few clicks, you can:

Book, reschedule, or cancel your appointment
Join the waitlist for earlier openings
View your full appointment history
Manage your name, email, phone number, payment methods, and notifications.

All of this is available through the book appointment
Need help or having trouble? Call us directly.
📵 We do not monitor text messages for scheduling or support.

Cancellations, Late Arrivals & No-Shows

Life happens — but here’s how we respect everyone’s time:

Cancel or reschedule at least 12 hours in advance — online.
Cancellations within 12 hours: 50% charge of the service.
No-shows: 100% charge of the service.
Running late? More than 15 minutes = appointment forfeited + full charge.
If I’m late (15+ mins), your service is free. Fair’s fair.

🩺 On-call public servants or medical professionals? You’re the only exception — must be “on call.”

This protects my time, your time, and ensures open slots for everyone in the community.

Service Duration & Booking Etiquette

Your time matters. So does the time of every client booked before and after you.

Please do not book a 30- or 45-minute appointment unless Tom has confirmed your cut fits that time frame.

Booking the wrong duration impacts:

The quality of your cut
The timing for clients after you
The smooth flow of the day

New clients and most clients should always choose the 60-minute service unless otherwise instructed.

Managing Your Client Profile

You’re fully in control. From your online profile, you can:

Update your contact and payment info
Manage appointment notifications
Add family members or friends under your account
Buy gift cards and check your booking history

Quick. Simple. Always available through the booking link.

Payment & Checkout

A card on file is required to hold appointments — but you can still pay however you want at checkout:

💵 Cash (always preferred)
💳 Any major tap-to-pay card (NFC)
📲 Venmo
📧 Walk out with an email invoice — pay later, no problem

The Eunoia Experience – Community Over Transaction

Eunoia is a brand, a mission, and a movement.
Supporting the vision helps this space thrive.

Here’s how you can support what we’re building:

Leave a review 📝
Vote for Eunoia on the St. Louis A-List 🏆
Purchase your grooming products directly from us
Participate in social media content and storytelling
Nominate guests for our podcast

Need Help? Reach Out.

We welcome text messages, but we do not monitor texts for urgent requests.
For support with booking, cancellations, or profile questions, please call the number listed on our site for faster, clearer assistance.

Wellness Partners

We believe your wellness journey doesn’t end at the chair.
That’s why we’ve partnered with top-tier local providers in the Eunoia network:

PWRx Health – Recovery and performance therapy (cold plunge, sauna, IV)
St. Louis Float – Sensory deprivation therapy for high performers and veterans
The Retreat – Holistic massage, emotional care, and community healing

🔗 Learn more and access exclusive partner offerings:

Email Updates — Opt-In Strongly Encouraged

Our monthly email newsletter is how we keep you in the loop.
If you’re not subscribed, you may miss important updates.

What’s included:

Policy changes, vacation schedules, and service improvements
New podcast episodes and product launches
Client polls, surveys, and community spotlights
Wellness resources and personal development tools

No spam. Just value, connection, and updates that matter to your experience here.

Stay Connected (Optional, But Recommended)

When you opt into my monthly email updates, you stay in the loop about:

Schedule or service changes
New podcast episodes
Product specials
Community events
Professional wellness resources

No spam. No noise. Just stuff that matters to your experience here.

Final Acknowledgment

By booking an appointment at Eunoia Barber Collective, you agree to these policies — designed to give you the best possible service while keeping things fair, smooth, and simple for everyone.